Return and Exchange Policy
Return and Exchange Policy
Effective Date: [Insert Date]
At Blockpulse, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange policy.
1. Eligibility for Returns and Exchanges
To be eligible for a return or exchange, please ensure that:
The item is unused, unworn, and in the same condition that you received it.
The item is in its original packaging, with all tags and labels attached.
The return or exchange request is made within 30 days of the purchase date.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
Items marked as final sale or non-returnable.
Gift cards.
Items that have been worn, altered, or washed.
Custom or personalized items.
3. Return Process
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer support team at blockpuls@gmail.com or call us at +6367393884 with your order number and reason for return.
Receive Return Authorization: Our team will provide you with a return authorization number and detailed instructions on how to return your item.
Ship the Item: Pack the item securely and ship it to the address provided by our customer support team. Please include the return authorization number inside the package.
Inspection and Refund: Once we receive your return, we will inspect the item to ensure it meets the eligibility criteria. If approved, your refund will be processed to the original payment method within 7-10 business days.
4. Exchanges
If you wish to exchange an item for a different size, color, or style:
Contact Us: Reach out to our customer support team at blockpuls@gmail.com or call us at +6367393884 with your order number and details of the item you wish to exchange.
Receive Exchange Authorization: Our team will provide you with an exchange authorization number and instructions on how to return the original item.
Ship the Item: Pack the item securely and ship it to the address provided by our customer support team. Please include the exchange authorization number inside the package.
Processing the Exchange: Once we receive your return, we will inspect the item and process the exchange. The new item will be shipped to you at no additional cost.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at blockpuls@gmail.com or call us at +6367393884. We will arrange for a replacement or refund at no additional cost to you.
6. Return Shipping Costs
Customer Responsibility: You are responsible for paying the shipping costs for returning your item unless the return is due to a damaged or defective item.
Non-Refundable Shipping Costs: Original shipping costs are non-refundable.
7. Contact Us
If you have any questions or need further assistance with your return or exchange, please contact us:
Blockpulse Customer Support
Block Puls building, 1st, 2nd & 3rd floor, Jhag Bus Stand, Bagru, 303007, Jaipur, Rajasthan
Tel: +6367393884
Email: blockpuls@gmail.com
Store Hours:
Mon-Fri: 10:00 - 20:00
Weekend: 12:00 - 16:00
Thank you for shopping with Blockpulse. We appreciate your business and are committed to providing you with the best possible shopping experience.